Shipping policy
Shipping Policy
Please take a moment to review our shipping policy carefully. By placing an order, you agree to the following terms:
1. Processing & Shipping Time
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Processing: Please allow up to 2 working days for us to prepare your order before it ships.
Shipping: Delivery times will vary based on your location and the shipping method chosen at checkout.
2. Shipping Costs
- Standard Shipping (UK): 2–4 working days
- Express Shipping (UK): 1–3 working days
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Standard International: 3–12 working days (varies by location)
3. International Shipping
We offer international shipping to a wide range of countries. Please note the following:
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Customs & Import Taxes:
For international orders, the recipient is responsible for paying any customs duties, taxes, or import fees that may be imposed by your country’s customs office. These charges are not included in the shipping fee or the product price.Each country has different regulations regarding customs and import duties, and we cannot predict or provide information about these costs. We recommend contacting your local customs office for more details before placing an order.
We are not liable for any delays or costs incurred due to customs clearance processes.
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Failure to Pay Duties:
If you refuse to pay the import duties and taxes upon delivery, the shipment may be returned to us, and any costs incurred for return shipping will be deducted from your refund. Shipping charges are non-refundable.
4. Order Tracking
Once your order has been shipped, we will provide a tracking number via email. You can use this to monitor the progress of your shipment.
5. Delayed Shipments
While we strive to ensure timely delivery, we are not responsible for delays caused by customs procedures, shipping carriers, or other circumstances beyond our control.
6. Contact Us
If you have any questions about shipping or your order, please contact us at hello.brushndrink@gmail.com or drop us a message on socials and we’ll be happy to assist.